If your live stream is skipping, or if you are experiencing buffering or frequent stops, you may have a weak or unstable connection to the internet.
Please be aware that we recommend using a connection with download speeds of 5mb/s for good quality.
Please follow these troubleshooting steps to resolve the issue:
- If you are using a cellular data network or satellite internet, try a different network.
- Cellular connections are often slower than cable internet or DSL.
If you are using a computer:
- Reboot your computer.
- Try turning your computer off and then power back on.
- Restart your home network by unplugging your modem from power for 30 seconds.
- Connect your computer to your modem. If you are connecting through a wireless router, this will help identify the wireless connection as a possible cause.