GCN+ Subscription Information Page
NORTH AMERICA
GCN SUBSCRIPTION INFORMATION
If you purchase a subscription directly from us you agree: (a) we will provide you with access to your subscription (and the content available through that subscription) immediately; and (b) where we get your consent when you sign up, you waive any statutory right you may have to: (i) change your mind about your subscription; and (ii) receive a refund within any applicable cooling off period.
Please note, if you access GCN App or purchase a subscription through a third party (e.g. via an app store or one of our other third party partners), your payment will be to that third party and you will be subject to that third party’s terms. Important information on billing and renewal will be detailed in the third party’s terms and conditions. More information on this can be found in our Terms of Use https://www.playsportsnetwork.com/paid-app-terms-of-use/.
- GCN+ SUBSCRIPTION
What is the GCN+ Subscription?
GCN+ is a live and on-demand subscription service that gives you access to premium men’s and women’s pro-cycling events and exclusive race-related content, together with on-demand access to our wide range of cycling documentary content*. Live racing available under the GCN+ Subscription is available in multiple markets and languages, whilst our original documentary content is available worldwide, but currently only available in the English language. Content can be streamed via the GCN mobile app and web. Our current list of available devices for the GCN App is available here: https://help.globalcyclingnetwork.com/hc/en-gb/articles/360011992559.
*Documentary content available from 15 February 2021
GCN+ MONTHLY SUBSCRIPTION
What is a GCN+ Monthly Subscription?
A GCN+ Monthly Subscription gives you access to all of the pro-cycling content and exclusive live racing related content available on the GCN App, plus access to all of our on-demand exclusive cycling documentary content.
How long is my access?
The GCN+ Monthly Subscription gives you access for a minimum term of one month from the point of purchase.
Your GCN+ Monthly Subscription will continue unless cancelled in line with our Terms of Use at https://www.playsportsnetwork.com/paid-app-terms-of-use/ as further described below.
Will it auto-renew?
Yes. It will automatically renew each month, unless you cancel your subscription before your next month’s access is due to begin or before the end of a free period of access (if offered) at the then standard price.
How do I subscribe?
Payment is currently available through an in-app payment, or, from 15 February 2021, via direct payment through our dedicated web links available here https://www.globalcyclingnetwork.com.
If your purchase is made via direct payment through our websites, your payment will be made to DPlay Entertainment Limited, the provider of the GCN+ service via Adyen, our payment provider. You will be subject to both our and Adyen’s terms of use. For further information, see the relevant terms of use at https://www.playsportsnetwork.com/paid-app-terms-of-use/ and https://www.adyen.com/legal/terms-and-conditions.
If your purchases is made through a third party e.g. Apple Store or Google Play, your payment will be to that third party and you will be subject to that third party's terms. For further information, see our Terms of Use page at https://www.playsportsnetwork.com/paid-app-terms-of-use/.
When do we take payment?
Your payment method will be charged on the day you sign up for a GCN+ Monthly Subscription (and then on or around the same day of each renewal month after that unless you cancel your subscription beforehand).
How do I cancel?
If you signed up for a GCN+ Monthly Subscription through a third party (for example via one of our partners) and wish to cancel your subscription, you will need to do so through that third party. For example, you may need to visit your account with a third party and turn off auto-renew for the GCN+ Monthly Subscription. Click here https://help.globalcyclingnetwork.com/hc/en-gb/articles/360015874940 for additional information on cancellation via Apple Store and here https://help.globalcyclingnetwork.com/hc/en-gb/articles/360019229339 for Google Play services.
You can cancel your subscription at any time before your next month’s access is due to begin by visiting your Account and following the online prompts to cancel auto-renew. You will continue to have access to the relevant GCN+ content until the end of the month you have paid for and no refund will be given. No further payments will be taken after that.
What will I be able to access and watch?
We are constantly striving to provide you with the best race content that we can offer for your territory, so we are continuously updating the list of racing that is available to you.
For the latest information on which races you will be able to access and watch in your territory, follow this link: https://help.globalcyclingnetwork.com/hc/en-gb/sections/360004434020-Race-pass-what-can-I-watch-in-my-country-
From 15 February 2021 you will also be able to watch unique cycling documentary content. For the latest information on which GCN+ content is available, follow this link: plus.globalcyclingnetwork.com.
Will I be able to access the content in multiple languages?
Our race content and commentary will be available in English, and also available in French, Dutch Italian, Spanish, German and Japanese when available.
Currently, our documentary content is available in English with English subtitles, but we are working on bringing you multi-language content and multi-language subtitles soon.
GCN+ ANNUAL SUBSCRIPTION
What is a GCN+ Annual Subscription?
A GCN+ Annual Subscription gives you access to all of the pro-cycling content and exclusive live racing related content available on the GCN App, plus access to all of our on-demand exclusive cycling documentary content.
GCN+ February Launch Offer
The GCN+ Launch Offer is an introductory offer available from 00:01 on 1 February 2021 until 23:59 on 28th February 2021 and offered at a 50% discount when compared to the regular GCN+ Annual Subscription. The discount applies to the first year of your GCN+ Annual Subscription only. For information on renewal, please see below.
How long is my access?
The GCN+ Annual Subscription gives you access for a minimum term of one year (12 months) from the point of purchase.
Your GCN+ Annual Subscription will continue to renew after one-year (12 months) for a further 12 months unless cancelled in line with our Terms of Use at https://www.playsportsnetwork.com/paid-app-terms-of-use/ as further described below.
Will it auto-renew?
Yes. It will automatically renew each year for a further 12 months, unless you cancel your subscription before your next year’s access is due to begin or before the end of a free period of access (if offered) at the then standard price.
How do I subscribe?
Payment is currently available through an in-app payment, or from 15 February 2021, via direct payment through our dedicated web links available here: https://www.globalcyclingnetwork.com.
If your purchase is made via direct payment through our websites, your payment will be made to DPlay Entertainment Limited, the provider of the GCN+ service via Adyen, our payment provider. You will be subject to both our and Adyen’s terms of use. For further information, see the relevant terms of use at https://www.playsportsnetwork.com/paid-app-terms-of-use/ and https://www.adyen.com/legal/terms-and-conditions.
If your purchase is made through a third party e.g. Apple Store or Google Play, your payment will be to that third party and you will be subject to that third party's terms. For further information, see our Terms of Use page at https://www.playsportsnetwork.com/paid-app-terms-of-use/.
When do we take payment?
A GCN+ Annual Subscription is payable by way of a yearly, upfront payment. Your payment method will be charged on the day that you sign up (and then on or around the same day of each renewal year after that).
How do I cancel?
If you signed up for a GCN+ Annual Subscription through a third party (for example via one of our partners) and wish to cancel your subscription, you will need to do so through that third party. For example, you may need to visit your account with a third party and turn off auto-renew for your GCN+ Annual Subscription. Click here https://help.globalcyclingnetwork.com/hc/en-gb/articles/360015874940 for additional information on cancellation via Apple Store and here https://help.globalcyclingnetwork.com/hc/en-gb/articles/360019229339 for Google Play services.
You can cancel your subscription at any time before your next year’s access is due to begin by visiting your Account and following the online prompts to cancel auto-renew. You will continue to have access to the relevant GCN+ content until the end of the minimum term you have paid for and no refund will be given. No further payments will be taken after that.
What will I be able to access and watch?
We are constantly striving to provide you with the best race content that we can offer for your territory, so we are continuously updating the list of racing that is available to you.
For the latest information on which races you will be able to access and watch in your territory, follow this link: https://help.globalcyclingnetwork.com/hc/en-gb/articles/360015566600-United-Kingdom
From 15 February 2021 you will also be able to watch unique cycling documentary content. For the latest information on which GCN+ content is available, follow this link: plus.globalcyclingnetwork.com.
Will I be able to access the content in multiple languages?
Our race content and commentary will be available in English, and also available in French, Dutch Italian, Spanish, German and Japanese when available.
Currently, our documentary content is available in English with English subtitles, but we are working on bringing you multi-language content and multi-language subtitles soon.
2. ACCESS
On what devices will I be able to get the GCN app?
You will be able to watch the GCN Content on the GCN app via mobile including Apple iOS and Android. Chromecast is enabled for Android & iOS devices and Airplay for iOS devices.
We currently support the following operating systems:
- Android 5.0+
- iOS 11+
Other devices are coming soon.
Updated January 2021